Tips and Tricks for Working With Amazon Seller Support

Over the years, Amazon has become known for having excellent customer support. Their seller support, unfortunately, doesn't have quite the same stellar reputation. Working with Amazon Seller Support can often be a difficult, time-consuming, and ultimately frustrating process. However, it's essential to maintain a good relationship with Amazon Seller Support and know how to stay on top of tickets/cases opened with them. 

Follow these tried-and-true tips to avoid any headaches and ensure the best experience possible with Amazon Seller Support:

1. Don't underestimate the power of a phone call vs. opening up an email ticket.

In many cases, it is much simpler to explain issues over the phone than it is over email. Likewise, contacting Amazon Seller Support over the phone is likely to yield faster results than sending emails back and forth. Using your Vendor Central or Seller Central account, you will be able to navigate to Seller Support over the phone. While you may need to be prepared to wait on hold for a little while, don't underestimate the power of a phone call for more urgent or complex issues.

2. Always be patient, whether on the phone or over email.

Issues with your Amazon Seller account are never fun, and working with Seller Support can be a frustrating process. For the quickest possible resolution, we’ve found that being very patient and kind to Seller Support can go a long way in ensuring they do their best to help solve problems. 

3. Brand Registered brands should be using brand registry support.

If you are a verified brand owner, Amazon Brand Registry is a program that allows you to maintain more control over your brand across the website. It's also a program that comes with its own support service—Brand Registry Support—and it's important to use this service if you are a member of the program in order to avoid confusion and ensure a quick and effective solution.

4. Follow up daily to ensure someone sees your message ASAP.

There's an old adage that says the squeaky wheel gets the grease, and this is something that holds true when it comes to getting problems fixed via Amazon Seller Support. If you have an urgent issue and aren't getting an immediate response, follow up with them daily to ensure that someone sees your messages as soon as possible.

5. Work with a third party seller who will take over the relationship for you.

Perhaps the simplest way to make working with Amazon Seller Support a walk in the park is to let a third party seller manage these cases and handle such issues for you. At SupplyKick, for example, we take over every aspect of listing and selling products on Amazon, including bringing any issues that might come up to the attention of Amazon Seller Support and working with them to find a solution. 

If you would like to learn more about the benefits of selling your Amazon products to a third party seller, contact our team.